Help Center

Gecko IPTV Player Support

Activation, payments, license keys or app problems — our support team (TomHan Digital) answers every ticket, usually within a few hours.

Open a support ticket

You will get a ticket number and a private link by e-mail. Please include your device MAC address and, if you paid, your order number (it is in your confirmation e-mail).

Contact Support →
I paid, app not activated
App / playlist problem

Before you write — quick checks

  • Just paid? Activation is automatic within a minute — restart the app on your TV.
  • Buffering or no channels? The app is a player only; this comes from your internet or playlist provider.
  • Reseller keys? They are sent to your PayPal e-mail — check the spam folder.
  • More answers in the FAQ.

E-mail

Prefer e-mail? Write to us and mention Gecko IPTV Player and your MAC address.

[email protected]

Check an existing ticket

New tickets: use the link in your e-mail or find my ticket.
Tickets opened on this site earlier: